FAQ

Can I cancel my subscription and return my car whenever I want?

Early cancellation on Roam Monthly plans

The minimum commitment on a Roam Monthly plan is 30 days. After that, you can cancel your subscription at any time, as long as you provide 7 days notice. There are no cancellation fees for early cancellation on a Roam Monthly plan.

Early cancellation on Roam Fixed Term plans

There are early cancellation fees for cancelling before the last month of your fixed term plan. These fees are equivalent to 1 month of subscription fees. For example, if you’re monthly subscription payment is $1,000, you’re on a 4-month plan, and you cancel in your 3rd month, you will pay $1,000 as an early cancellation fee.

Yes, you can extend your subscription. Once you let us know about your intention to extend, you simply keep the car until you don't need it anymore. You will continue to be billed every 30 days until the car is returned.

We've included everything you need to drive with peace of mind today. In addition to your car, you get:

  • 2,000 kms, you can buy more mileage if you need it
  • Comprehensive auto insurance
  • Routine maintenance like oils changes and break repairs
  • Roadside assistance
  • Dedicated support to help you when you need it

Roam makes getting a car hassle free.

Yes, you can add up to 5 drivers to your subscription. Each driver must be approved via the Roam driver approval process. There is a $75 per driver, per month fee.

No, we do not allow customers to use their vehicles for commercial purposes like ride sharing, package or food delivery.

It can take up to 3 business days to perform your background check and process your application. We do our best to get you approved as quickly as we can. Once you're approved, our team will notify you to coordinate the pickup or delivery of your vehicle?

Here are the steps, from sign up to car in your driveway:

  • Create an account and book your vehicle online
  • The Roam team will process your background check and approve your application
  • Once approved, you'll set up your payments, pay your refundable security deposit and subscription activation fee
  • Schedule your pickup or delivery date and sign your subscription agreement
  • Get your car!

Roam makes getting a car simple and convenient. Everything can be done online and our support team is standing by to help if you need it.

The minimum requirements to be a driver with Roam are:

  • You must have a valid G driver license in Ontario.
  • You must be at least 23 years of age.
  • Routine maintenance like oils changes and break repairs
  • No major criminal convictions or moving violations.
  • No more than 1 at-fault accident in the past 3 years.
  • That's it!

Our approvals team will let you know if we require additional documentation or information during the application process.

Yes, we will deliver your vehicle to your door if you select our optional valet service. There is a fee for valet delivery, and it’s dependent on how far you are from our location. If you live outside our delivery radius, you will have to come pick up your car from our location.

When the vehicle you want isn't available, our team will contact you and provide you with comparable options.

Your subscription payments start on the day you receive your vehicle. After that, you are billed every 30 days until you return the vehicle.

Customers typically make their payments using a credit card or via pre-authorized debit (PAD). Once your subscription starts, we will charge your card or withdraw the funds from your debit account every 30 days until you return the car.

Due to the high demand our service and the popularity of some models, you may reserve a vehicle up to 3 days before your requested pickup date.

Your billing day starts when you pickup the vehicle, and your subscription is activated. To offer you simple and transparent pricing, your all-inclusive Roam subscription is billed ever 30 days, not on a monthly basis! In order to reserve your subscription and lock-in your pickup time and date, we have a refundable security deposit of $750, and $1500 for vehicles over $50,000.

We strive to serve you better every day as we grow our offering! Always happy to answer any other billing questions at 647 250 0010.

Yes, each Roam car comes with comprehensive auto insurance included. You can read more about Insurance and Damages

We include comprehensive auto insurance in every Roam plan to protect you against major damages. There is an insurance deductible that you will pay in the event of a claim. You can read more about our Insurance and Damage policies

No. The fine print of credit cards states that they do not cover rentals beyond a few days. Furthermore, our insurance is a blanket policy that covers all vehicles so we cannot remove individual vehicles.

If you incur any damage on the vehicle, we will send you an invoice to pay. Please follow up with your credit card company to verify your coverage and reimbursement. Once you've paid for the damage, you can submit a claim with your credit card company to process and reimburse you for the bill. For details, and all matters of reimbursement on invoices paid for by credit card, you must refer to your credit card provider.