Refundable Security Deposits
Learn about Roam's refundable security deposit, including how much it costs, when it's charged, and when you get it back.
What Is Roam's Refundable Security Deposit?
Roam requires a refundable security deposit before vehicle pickup. The deposit amount ranges from $300 to $750 depending on the vehicle category and your profile assessment. It is refunded within 5 to 10 business days after your plan ends, provided there are no outstanding charges.
Standard Deposit Amounts
| Vehicle Category | Deposit Amount |
|---|---|
| Compact and Midsize Sedans | $300 |
| Compact and Midsize SUVs | $300 |
| Large SUVs | $500 |
| Electric Sedans and SUVs | $500 |
| Luxury Sedans and SUVs | $750 |
The cost of your deposit may vary based on factors such as vehicle type and profile assessment. The approval team may need to adjust your deposit if certain approval criteria aren't met.
When Is the Deposit Refunded?
Your deposit is refunded within 5 to 10 business days after your plan has ended, provided there are no outstanding charges.
When Is the Deposit Used?
A security deposit is only used when your Roam subscription has ended and any of the following items are outstanding:
- Tickets or fines
- Tolls
- Mileage overages
- Damage fees
- Unpaid days
- Cleaning fees
- Gas refill fees
- Lost key fees
- Valet fees
- Smoking penalty fee
- Admin processing fees
Why Do I Need to Pay a Deposit?
Your deposit serves two purposes:
- Finalizes and reserves a vehicle once your booking is confirmed
- Provides a backup in case of any unexpected fees calculated at the end of your subscription
When Do I Place My Deposit?
You place your security deposit prior to your pickup. You'll only be charged after you've added a payment method to your Roam dashboard and our team has confirmed your booking. The deposit is charged before your pickup day and time to reserve your vehicle.