Knowledgebase

Returning Your Vehicle: Things to know for the End of your Subscription

Ready to return your vehicle?

It's nearing the end of your subscription! What do you do?

Table of Contents

I'm not ready to return my Roam vehicle

If you're enjoying your Roam vehicle, we'd hate to separate you from it! Once you let us know about your intention to extend, you simply keep the car until you don’t need it anymore. Your subscription will renew every 30 days until notice is provided, and the vehicle is returned.

If you are on a 3-month plan, you will be renewed for 3 more months, so keep that in mind if you choose to return! For example, if you are finishing a 3-month term and only need it for 2 more months, feel free to let support know to switch you to the monthly to avoid any early cancellation fees.

I'm ready to return my Roam vehicle

We require at least 10 days of advanced noticed to schedule you in on your desired date. Failure to do so will not guarantee your desired time and can cause you to return past your renewal date, resulting in additional daily rate fees.

Can I cancel my subscription and return my car whenever I want?

Early cancellation on Monthly and Weekly Plans

The minimum commitment on a monthly plan is 30 days. Returning within your first 30 days will subject you to the early cancellation re-stocking fee of $849.

After 30 days you can cancel your subscription at any time given you have provided 10 days notice.

You will not be refunded for the days unused no matter when you decide to return your vehicle so it is recommended to book your return as close to your renewal date as possible to get the most value from your subscription!

Early cancellation on 3-month plans

If you are in a term length of 3 months or more, there is an early cancellation fee of $849 if you cancel your subscription prior to the completion of your 3rd month. If you are in your 3rd month and you are looking to return prior to the completion of your final month, please message us directly to help facilitate your return!

Get started with the return process

Call or text Roam's support team at 6473609640 to begin scheduling your return. Please have the following answers prepared:

Reason for your return - We appreciate your business and would love any feedback
Tickets or Tolls incurred
New Damages
Mileage Overages

Failure to report any of the above may result in additional unforeseen charges during the offboarding process.

Returning Your Roam vehicle

My subscription is ending, can I just renew it instead of return?

Yes absolutely! If no return is scheduled you will be billed as normal on your next billing cycle for another 30 days. Do note if you are under a 3-month term and you are reaching the end of that term, you will renew for another 3 months!

When can I schedule a return?

We will reach out to you in the middle of your subscription to get an early head start on the returns, otherwise we require 10 days before the expected return date to schedule you in!

Call or text Roam's support team at 6473609640 to begin scheduling your return. Please have the following answers prepared:

Reason for your return - We appreciate your business and would love any feedback
Tickets or Tolls incurred
New Damages
Mileage Overages

Failure to report any of the above may result in additional unforeseen charges during the offboarding process.

What condition should the vehicle be in?

Our rule of thumb is that your vehicle should be in the same condition it was given to you. The vehicle should be relatively clean with the tank fuelled up.

The customer should note the level of the tank and try to return the vehicle at or above that level. We charge customers to refill the tank if the car is returned with a tank at a level lower than as it was received.

Cleaning your vehicle

All personal belongings should be removed
All garbage and trash should be removed
If your vehicle is returned with interior stains, odours, bodily fluids, or pet hair we will charge you a deep cleaning fee of $250
You don't need to wash your car, however that is always appreciated! If the vehicle needs to be detailed or deep cleaned, we will charge you.
Note that interior damage like rips, tears or scratches are treated as car damage

Gas level

When you return the vehicle, the fuel level should be at the same level when you received the vehicle. If we have to fill up the tank, we charge the customer the price per litre in the local market (meaning at a gas station in the area) on the day of refueling. This charge will be applied to the customer’s account.

Questions regarding charges

When will my deposit be returned?

Both your deposit and any other outstanding charges will all be settled within 10 business days!

I was still charged

In the invoice you received you will notice that there is a note saying your invoice will be adjusted and that you are not to be charged. You do not need to pay for the upcoming bill!